SugarCRM
Sugar drives sales force performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards, manage quotes and contracts, work offline through our sugar mobile and collaborate through integration with Microsoft Outlook, Lotus Notes and other groupware applications.
Positive Impacts
- Share sales data across individuals and teams
- Focus attention on the most profitable deals
- Bring new sales representatives up to speed
- Present effective presentations and proposals to customers
- Monitor quota progress and business performance
Sugar closes the loop between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling email marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leadsto your sales reps and track the marketing ROI of your programs.
Positive Impacts
- Create and execute campaigns across marketing channels
- Captures leads directly into the CRM system
- Measures return on investment of campaigns
Acquiring new customers is much more expensive than selling to existing ones. With Sugar customer support, companies have confidence thatcustomer cases will be handled quickly and effectively. Sugar customer support centralizes customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues. In addition, companies that subscribe to Sugar Enterprise or Sugar Ultimate can defray customer support costs with the included Customer Self-Service Portal.
Positive Impacts
- Centrally manage and share all customer service issues
- Understand frequency of incidents to improve product quality
- Share information across individuals and teams
- Measure the responsiveness of customer support
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SugarCRM