Customer Relationship Management
With Webink's CRM solutions, your team saves time and works more efficiently. Using technology to organize, automate and synchronize business processes makes data management and analysis easier, saves time and enhances your team's performance.
Anytime, Anywhere
With a web-based CRM system, your sales, marketing and customer support teams can access the CRM system anytime, anywhere with just a internet connection. Teams can even work offline through mobile solutions.
Sales Force Automation
Sales teams can organize, track and share contacts, opportunities, accounts, quotes and contracts. Key business processes can be automated with workflows. Sales teams can collaborate and monitor performance in real time.
Marketing Automation
Marketing teams can create and execute marketing campaigns across various channels. Key business processes can be automated, closing the gap between sales and marketing teams. Effectiveness of campaigns can be monitored.
Customer Support
Customer support teams can centralize support requests and handle cases effectively. Key business processes such as escalation management can be automated with workflows. The CRM can be integrated with an online self-service portal.
Reporting
Management across sales, marketing and support can monitor and track business performance and activities of teams. Management and teams can monitor and measure the effectiveness of marketing campaigns, sales opportunities and support cases.
Collaboration
Collaboration promotes effective communication between employees and customers. Collaboration provides a platform for staff in sales, marketing and customer support teams to communicate, share, and collaborate from inside the CRM system.
Add Modules
The CRM system’s core functionality can be extended with customized or off-the-shelf add-on modules for customers looking to get more out of their CRM system.
Customizable
Our open source web-based customer relationship management system can be customized to meet each customers’ specific business process requirements.
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